Order Cancellation Policy

Welcome to easeemblem online store. To protect your rights and ensure a smooth shopping experience, please read this Order Cancellation Policy carefully before submitting a cancellation request.

1. Cancellation Eligibility

Orders may be canceled under the following conditions:

• Orders may be canceled within 48 hours after placement, provided that the order has not yet been shipped.

• Orders placed for more than 48 hours or already shipped cannot be canceled directly. In such cases, customers may apply for a return and refund after delivery.

For more details, please refer to our Returns & Exchanges Policy.

2. Cancellation Procedure

To request order cancellation, please contact our customer service team via email or phone and provide the following information:

• Order number

• Proof of payment

Our support team will review your request within 1–3 business days. Once approved, you will be notified through your contact information, and the refund will be processed accordingly.

3. Refund Method

Approved refunds will be issued to the original payment method (Visa, MasterCard).

Estimated processing time: 3–7 business days, depending on your bank’s processing schedule.

If delays occur, please contact us for assistance.

For more details, please refer to our Refund Policy.

4. Disclaimer

We make every effort to ensure that order cancellation and refund procedures are handled smoothly and efficiently.

In case of system issues or payment processing delays, we will actively assist in resolving the matter.

Please ensure that accurate and complete order information is provided to facilitate cancellation and refund processing.

Minor delays caused by uncontrollable factors will be handled through reasonable coordination and will not affect your refund rights.

We are committed to protecting your interests within a reasonable scope and will not impose additional charges or liabilities.

5. Contact Us

If you have any questions regarding this Order Cancellation Policy, please contact us:

Address:
14723 E Ginger Spice Ct, Cypress, TX 77433-6193

Email:
suggesthelp@easeemblem.com

Phone:
+1 (210) 435-9218

Service Hours (Australia Time):
Monday – Friday, 09:00–12:30 / 14:00–18:00