Payment Methods

Welcome to shopping at the easeemblem online store. To ensure a secure and smooth payment experience, please read the following information carefully.

1. Accepted Payment Methods

We currently support the following payment methods:

Visa
MasterCard

All orders are processed and settled in Australian Dollars (AUD).

2. Payment Security

We use secure and encrypted payment systems to process all transactions.

Your payment card information is not stored by us. All transactions are completed through secure and protected channels.

Advanced encryption technology is applied to ensure the safety of your funds and personal information.

3. Order Charges and Pricing

Total Order Amount = Product Price + Shipping Fee

All product prices include applicable customs duties and Australian Goods and Services Tax (GST at 10%). No hidden fees will be charged.

The checkout page clearly displays the total order amount to ensure transparency and accuracy.

4. Payment Issue Management

If you experience any of the following issues, please contact us promptly:

Payment failure or interruption
Bank processing delays
Abnormal order information

Our customer service team will assist in verifying your order and ensuring successful payment processing.

5. Liability Statement

We make every effort to ensure that our payment system operates securely and reliably.

In the event of payment delays caused by uncontrollable factors such as banking system failures or network issues, we will actively assist in resolving the matter but shall not be held liable for additional losses.

Customers are responsible for providing accurate and valid payment information to complete transactions successfully.

6. Contact Us

If you have any questions regarding payment methods or payment issues, please contact us through the following channels:

Address:
14723 E Ginger Spice Ct, Cypress, TX 77433-6193, USA

Customer Service Email:
suggesthelp@easeemblem.com

Customer Service Phone:
+1 (210) 435-9218

Service Hours (Australia Time):
Monday – Friday, 09:00–12:30 / 14:00–18:00

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

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14723 E Ginger Spice Ct, Cypress, TX 77433-6193

+1 (210) 435-9218

suggesthelp@easeemblem.com