Returns & Exchanges Policy

Welcome to easeemblem online store. To protect your rights and ensure a smooth after-sales experience, please read this Returns & Exchanges Policy carefully before submitting a request.

1. Eligibility for Returns and Exchanges

You may apply for a return or exchange within 15 days after receiving your order under the following circumstances, including but not limited to:

The product has visible defects
The product has quality issues
The product has an unpleasant odor or significant color difference
The received item does not match the order
Damage occurred during transportation
Missing accessories or components
Other reasonable reasons

In addition, no-reason returns and exchanges are accepted. No explanation is required, provided that the product remains in good condition, unused, and suitable for resale.

2. Return and Exchange Procedure

Please contact us by email to submit your return or exchange request and provide the following information:

Order number
Proof of payment
Reason for return or exchange
Relevant photos or videos

Our customer service team will review your request within 1–3 business days. Once approved, we will notify you via your provided contact details and supply the return address.

After returning the item to the designated address, please wait for inspection. Upon receipt and verification of the product condition, we will arrange a refund or replacement shipment accordingly.

3. Refund Method

Refunds will be issued to the original payment method used at checkout (Visa, MasterCard).

Estimated processing time: 3–7 business days, depending on bank processing schedules.

If delays occur, please contact us for assistance.

For more details, please refer to our Refund Policy.

4. Replacement Shipment

Replacement products will be processed according to standard shipping and delivery rules.

After shipment, you will receive an email containing:

Order number
Carrier information
Tracking details

You may track your order on the “Order Tracking” page using your email/phone number and order number.

5. Fees and Charges

No-reason returns: Return shipping costs are borne by the customer
Returns due to product quality issues: Return shipping costs are covered by us
Shipping fees for exchanges: Covered by us

Except for no-reason return shipping fees, no additional handling or service charges will apply.

6. Disclaimer

We make every effort to ensure secure packaging, transportation, and return/exchange processing.

In case of incidents during return shipping, we will provide reasonable assistance.

Please ensure that returned products are properly packaged to facilitate inspection.

We are committed to maintaining a transparent and fair return and exchange process to protect your rights.

For delays or incidents caused by uncontrollable factors, we will coordinate appropriate solutions without affecting your refund or exchange rights.

7. Contact Us

If you have any questions regarding this policy or the return/exchange process, please contact us:

Address:
14723 E Ginger Spice Ct, Cypress, TX 77433-6193

Email:
suggesthelp@easeemblem.com

Phone:
+1 (210) 435-9218

Service Hours (Australia Time):
Monday – Friday, 09:00–12:30 / 14:00–18:00

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

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14723 E Ginger Spice Ct, Cypress, TX 77433-6193

+1 (210) 435-9218

suggesthelp@easeemblem.com