Welcome to easeemblem online store. This Service Policy is designed to help you better understand our shopping and service rules. Please read this policy carefully before using our services.
This policy applies to all activities and rights management related to your use of our website, including browsing, registration, ordering, payment, and related services. By using our services, you acknowledge that you have read and understood this policy.
After registering an account, users are responsible for safeguarding their login credentials and passwords. Accounts are for personal use only and may not be transferred or shared.
We take reasonable measures to protect account security; however, we are not responsible for risks arising from unauthorized access due to user negligence.
All product information, inventory status, and pricing displayed on the website are updated in real time and include applicable customs duties and Australian GST.
The checkout page clearly displays the total order amount, with no hidden charges.
After placing an order, the checkout page will display product details, quantities, prices, shipping fees, and the total amount.
All payments are processed in Australian Dollars (AUD).
For payment methods and security information, please refer to our Payment Policy.
We provide nationwide delivery across Australia.
Shipping fees:
Orders A$0.01 – A$99.99: A$6.99 shipping fee
Orders A$100 and above: Free shipping
Order cut-off time: Before 18:00 on business days
Processing time: 1–3 business days
Delivery time: Approximately 7–15 business days, depending on actual logistics conditions
For detailed shipping rules, please refer to our Shipping Policy.
Orders that have not been shipped within 48 hours may be cancelled upon request.
Orders exceeding 48 hours or already shipped cannot be cancelled directly and must follow the return process after delivery.
For detailed cancellation and refund procedures, please refer to our Order Cancellation Policy.
Return and exchange requests must be submitted within 15 days of receipt.
The process includes submitting an application, providing order details and proof, returning the product, inspection, and arranging refunds or exchanges.
Responsibility for shipping fees depends on the reason for return or exchange.
For detailed procedures, please refer to our Returns and Exchanges Policy.
Eligible refunds will be returned to the original payment method (Visa, MasterCard).
Estimated processing time: 3–7 business days, subject to bank processing schedules.
For detailed procedures and exception handling, please refer to our Refund Policy.
We comply with Australian laws and relevant GDPR regulations.
Any disputes arising during service usage will be handled in accordance with applicable laws.
This policy may be updated from time to time. Continued use of our services constitutes acceptance of the latest version.
We strictly follow our Privacy Policy in collecting and managing personal information, which is used only for lawful purposes such as order processing, payment, delivery, and service notifications.
For details, please refer to our Privacy Policy.
All website content, including text, images, trademarks, designs, and source code, is owned by easeemblem.
Unauthorized use, reproduction, or distribution is strictly prohibited.
We make reasonable efforts to ensure the accuracy of product, logistics, and service information. However, we are not liable for delays or losses caused by uncontrollable factors.
Users are responsible for providing accurate shipping information. Any issues caused by incorrect details shall be borne by the user.
We are not liable for indirect or consequential damages or special circumstances.
If you have any questions regarding this policy or our services, please contact us:
Address:
14723 E Ginger Spice Ct, Cypress, TX 77433-6193
Email:
suggesthelp@easeemblem.com
Phone:
+1 (210) 435-9218
Service Hours (Australia Time):
Monday – Friday
09:00 – 12:30 / 14:00 – 18:00
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